Testimonials
What H2 Clients Say
Matt Dufty, Director, Monitor City “As a live events and AV production business, we're regularly investing in new equipment and need it covered the moment it lands. H2 are excellent on this — request a certificate for new gear and it comes back promptly, no chasing required. The team genuinely understands our industry and what we need, and they're quick to respond whenever we reach out. Exactly what you want from a broker."
Audio Technik – Scott Jennings “We've been working with H2 Insurance for several years and couldn't be happier. We work in a specialised part of the entertainment industry, and it's surprisingly difficult to find a broker who genuinely understands the risks and insurance requirements that come with it. Steve's genuine, no-nonsense approach, backed by a deep understanding of our business, gives me complete confidence that we have the right cover for our needs. He's always quick to respond, proactive in looking after our insurance needs and claims, and a pleasure to deal with. It's rare to find someone who's both highly knowledgeable and so easy to work with. I'd happily recommend Steve and H2 Insurance to anyone looking for a broker they can trust.”
One 20 Productions – Damian John “We have worked with H2 Insurance Solutions for approximately five years and have consistently received an exceptional level of service. Chris Arif-Ball and the H2 team are responsive, thorough and always quick to assist when we need advice or support. Their personal approach gives us confidence that our insurance is being actively managed rather than simply renewed each year.
The AV hire and events industry presents a unique range of risks, from valuable equipment and transport through to live events and venue operations. H2’s understanding of our industry has been evident from the outset, and their advice is always practical and relevant to the way our business actually operates. When assistance matters most, Chris and the team respond promptly and clearly, making the process straightforward and reassuring. We trust H2 Insurance Solutions with the protection of our business and would recommend them without hesitation.”
Intense Lighting Hire – Ian Garrard "H2 Insurance provides an elite level of service. Their intimate understanding of the industry was obvious from day one; they anticipate trends and caught critical coverage gaps that others completely missed. They pair this expertise with absolute transparency in coverage, breaking down the fine print so we know exactly where we stand with zero surprises. Combined with their meticulous attention to detail and punctual, near-instant responses, H2 has earned our complete trust. Discovering our warehouse flooded on Christmas Eve was an absolute nightmare. With inventory at risk and the holidays in full swing, we expected delays and automated voicemails. Instead, H2 responded instantly. They picked up our call immediately on Christmas Eve and walked us through urgent mitigation, they provided exceptional claims support at a time when we needed it most. An adjuster was coordinated faster than we thought possible, preventing catastrophic inventory loss. The payout was fair, transparent, and processed without the usual corporate red tape. We couldn't recommend them more highly.”
DPLR – Andy Lysle “We have been working with H2 Insurance since the inception of our business in 2018. Throughout the years, H2 has consistently provided prompt assistance whenever required, always being just a phone call away for fast turnarounds on any requirements we have.
They possess a great understanding of our industry and needs, ensuring our cover is tailored perfectly to our operation. On many occasions, their expert advice has been invaluable in making sure we have the proper protection in place. Most importantly, they deliver an exceptional claims service when it matters most. We trust completely that our coverage is handled to a really high standard, giving us total peace of mind.”
Andrew & Christian Howard "We have been dealing with the H2 Insurance solutions for over 20 years to provide all our insurance in what many would describe as a ‘risky business’ and they have certainly taken the risk out of us finding the best insurance solution. Providing the most honest and up front insurance advice in the industry, have been able to be covered with the best policies and negotiate the best possible premiums for us on an annual basis. The team are professional and a pleasure to deal with our ever changing requests and requirements no matter where we are working in Australia or around the globe."
